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Customer Service in Wikipedia – OTRS
Cary Bass (User:Bastique) – Volunteer Coordinator, Wikimedia Foundation

Session held 6:17 pm on 25-July-2009
Room 210, NYU Vanderbilt Hall, New York, NY
2009 Wiki–Conference New York


A listing of other recorded sessions is available:
"Wiki–Conference New York"

Session recorded by a conference attendee.
The opinions expressed herein do not necessarily represent
those of Free Culture @ NYU, Wikimedia New York City, or other
participants.

This video is released under the Creative Commons Attribution
3.0 U.S. License, which may be found at the following URL:
http://creativecommons.org/licenses/by/3.0/us


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Donations to support this work may be directed to the videographer,
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This movie is part of the collection: Community Video

Audio/Visual: sound, color
Language: Spoken English
Keywords: Wikipedia; Wikimedia; Wikimania; wiki; online culture; customer service; helpdesk; open meeting

Creative Commons license: Attribution 3.0 United States

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